Head Office

742 Eckhardt Ave W Penticton, BC V2A 2B7

(877) 663-8287

(250) 486-6472


8:00AM - 3:45PM


Frequently Asked Questions


Sound is subjective. Most of our clients find the indoor and outdoor units to be very quiet. Mitsubishi Electric advertises these systems as “whisper quiet”.

Mitsubishi Electric products are designed to fit in small and unique spaces. Our design team will help you choose the best systems possible for your space and personal  preference. 

Yes, our team of designers and installers can customize your system for mobile & modular homes.

Mitsubishi Electric heat pumps are highly efficient machines that are perfect for smaller homes that need to save space.


Because each home (and home owner) is different, our sales representatives will design a system tailored to meet your needs. The best way to find out a general price is to give one of our team members a call. They can establish a rough cost with you over the phone, as well as arrange for a time to do a free in-home evaluation with more specific pricing.


Provincial rebates can range from $1000-$6000 depending on your home. Please see the attached chart from FortisBC/BC Hydro to determine what rebate(s) you may be eligible for. You can also contact one of our team members to discuss rebate requirements and amounts.

You can save up to 50%* on your energy bill with a Mitsubishi Electric heat and cool system. 


*Based on a 2014 Study by Natural Resources Canada comparing electric baseboard heating vs. a heat pump.
Potential savings may vary depending on type of equipment, personal lifestyle, system settings, equipment maintenance, and installation equipment.



Most Aerothermal units come with re-usable filters. We recommend cleaning every one-two months. We also recommend having a thorough service done on the system 1 year after it has been installed. At that time, the technician can let you know his/her recommendations for further servicing (annually, bi-annually, etc.).

Check filters – dirty filters can block air flow and impair the effectiveness of the unit.

Check the remote batteries – if the batteries are starting to die, it can interfere with the unit settings.

If you have a multi-zone system (more than one indoor unit connected to one outdoor unit) – make sure that ALL of the indoor units are set to the same mode (either Heat or Cool), even if one or more of the indoor units is turned off. The easiest way to do this is to take one remote, set it to either heat or cool, and turn each unit off and then back on again using that same remote.

If the problem persists, give the office a call to discuss further trouble-shooting.

It is very normal for the outdoor units to produce water during the heating months. This is because the outdoor unit will go through a defrost cycle to melt any ice build up on it.